Talk to a person in Toronto
The Client Support and Compliance team answers Monday to Friday, 9:00 to 17:30 (excluding public holidays), and the usual wait time is usually under 5 minutes.
Support email: [email protected]
Use it for questions about your account, funding, withdrawal status and document requests.
If your message is a formal complaint, please use the process on the Complaints page instead, so it is registered with its own response timelines from day one.
Registration open, limited spots
By creating an account, you agree to our Privacy Policy and Terms of Use.
An account manager will call you within 24 hours.
The office
120 Example Avenue, Suite 4, Toronto — fictional demo address, Toronto · Office hours: Mon to Fri 9:00 to 17:30 (ET)
The map shows the Toronto area; the exact street address is published on this page as soon as the administration team confirms the final suite details.
Channels and response times
| Channel | Hours | First response |
|---|---|---|
| Email, [email protected] | Mon to Fri, 9:00 to 17:30 ET | Same business day |
| Account manager call | Scheduled at your convenience | Within 24 hours of registration |
| Withdrawal status requests | Mon to Fri, 9:00 to 17:30 ET | Same business day |
| Formal complaints | Received by email at any hour | Acknowledged in 1 business day |
Who answers what
Account managers
Setup, watchlist calibration, first reviews and ongoing questions about your analysis. They are your permanent point of contact.
Payments and operations
Deposits, withdrawals, transfer status and identity verification. Reach them through the support email.
Compliance
AML and KYC checks, security flags on your account and handling of the formal complaints process.
Write to us: [email protected]